KYC Policy at Candy Spinz Casino

Welcome to Candy Spinz Casino. Our Know Your Customer (KYC) Policy outlines the comprehensive procedures we implement to verify the identities of our users. This ensures a secure and trustworthy gaming environment, safeguarding both our customers and our business from financial crimes such as money laundering and fraud.

Commitment to KYC Compliance

At Candy Spinz Casino, we are steadfast in our dedication to adhering to all relevant KYC regulations and guidelines. Our commitment to responsible gaming and regulatory compliance ensures that we uphold the highest standards of integrity and security for our users. By enforcing rigorous KYC procedures, we aim to protect our community from potential financial misconduct and maintain a safe gaming experience for everyone.

Due Diligence Levels

We adopt a risk-based approach to KYC, categorizing our customers and transactions into distinct levels of due diligence based on assessed risk factors. This strategy allows us to apply the appropriate level of scrutiny to each user, ensuring our efforts are both effective and efficient.

Simplified Due Diligence (SDD)

Simplified Due Diligence is applied to transactions and customers that present an exceptionally low risk of financial crime. This level of due diligence requires minimal verification and is suitable for straightforward interactions where the risk is negligible.

Customer Due Diligence (CDD)

Customer Due Diligence is our standard level of verification applied to the majority of our users. This involves comprehensive checks to confirm the identity and legitimacy of our customers, ensuring that we possess sufficient information to assess any potential risks associated with their accounts.

Enhanced Due Diligence (EDD)

Enhanced Due Diligence is reserved for high-risk customers or transactions that necessitate additional scrutiny. This level involves more detailed verification processes, including thorough background checks and the collection of supplementary documentation to effectively mitigate higher risks.

Required Documents

To comply with our KYC Policy, users may be required to provide various documents and information based on the level of due diligence applicable to their account.

Minimum Identification Data Set

To establish your identity, please provide the following essential information:

• Full Name: As it appears on official documents.
• Date of Birth: To verify your age and eligibility to gamble.
• Permanent Address: Current residential address.
• Identification Number: Such as a passport number or national ID.

Actual Identification Documents

We may request the following identification documents to verify your information:

• Passport or National ID Card: A clear copy of a valid passport or national identification card.
• Proof of Address: Recent utility bills, bank statements, or official correspondence not older than six months.

Additional Identification Documents

In certain cases, additional documentation may be required to further verify your identity:

• Secondary ID: Such as a driver’s license or military ID.
• Selfie Verification: A recent photograph of you holding your ID against a plain background.
• Bank Card Details: A photo of the front of your bank card showing the first five and last four digits, along with your name and expiry date.

Document Submission Process

Our KYC process is designed to be straightforward and efficient, ensuring minimal disruption to your gaming experience.

1. Uploading Documents: Users will be prompted to upload the necessary documents through their account dashboard on Candy Spinz Casino.
2. Temporary Approval Status: Once documents are uploaded, your account status will change to “Temporarily Approved.” This status allows limited access to the platform while your documents are being reviewed.
3. KYC Team Review: Our dedicated KYC team will review your submitted documents within 24 hours, assessing their authenticity and compliance with our policies.
4. Final Decision: After the review, you will receive an email notification with one of the following outcomes:
   • Approved: Your account is fully verified, and all withdrawal capabilities are reinstated.
   • Rejected: Your documents did not meet our verification standards, and your account will remain restricted.
   • More Information Needed: Additional documentation or clarification is required to complete the verification process.

Consequences of Unsuccessful KYC

If your KYC verification is unsuccessful, the following measures will be taken:

• Account Restrictions: You will be unable to make further deposits or withdrawals until the issue is resolved.
• No Compensation: Rejection of your application or suspension of your account will not entitle you to any compensation.
• Final Decision: The reasons for rejection will be documented, and a support ticket will be created. You will receive an explanation via email detailing the outcome and any necessary next steps.

Security of Submitted Documents

Protecting your personal information is paramount to us. We employ advanced security measures to ensure that all documents and data you provide are stored securely and accessed only by authorized personnel.

• Encryption: All sensitive data is encrypted during transmission and storage using industry-standard encryption protocols.
• Access Controls: Only designated members of our KYC team have access to your personal information.
• Regular Audits: Our security systems undergo regular audits and assessments to identify and mitigate potential vulnerabilities.

Withdrawal Procedures

Once your account has successfully passed the KYC verification, all withdrawal requests will undergo a thorough review process to ensure compliance with our policies and legal requirements.

• Algorithmic Checks: Automated systems will assess the legitimacy of the withdrawal request based on your account activity and transaction history.
• Manual Verification: In cases of large or suspicious withdrawals, our team will perform additional manual checks to verify the source and legitimacy of the funds.
• Final Approval: Only after passing both algorithmic and manual verifications will the withdrawal be processed.

Prohibition of Fund Transfers Between Users

For security and regulatory compliance, transferring funds directly between users is strictly prohibited. All financial transactions must be conducted through our authorized payment methods to ensure proper tracking and verification.

Contact Information

If you have any questions or require assistance with the KYC process, please do not hesitate to contact our support team:

• Email: [email protected]
• Website: https://casinocandyspinz.com

Changes to the KYC Policy

We may update this KYC Policy periodically to reflect changes in our practices or legal requirements. The date of the latest revision will be indicated at the top of this page. Significant changes will be communicated to you via email. Continued use of Candy Spinz Casino after such updates constitutes your acceptance of the new policy.

Your Obligations

By using Candy Spinz Casino and providing your personal data, you agree to:

• Provide Accurate Information: Ensure that all information and documents submitted are accurate, current, and complete.
• Update Information: Inform us promptly of any changes to your personal information to maintain its accuracy.
• Comply with Laws: Adhere to all applicable laws and regulations regarding online gambling and data protection.

Failure to comply with these obligations may result in the rejection of your registration, suspension, or termination of your account without notice, and you will forfeit any rights to compensation.