Privacy Policy at Candy Spinz Casino

Welcome to Candy Spinz Casino. Your privacy is of utmost importance to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://casinocandyspinz.com. Please read this policy carefully to understand our practices regarding your personal data.

Privacy Policy Commitment

At Candy Spinz Casino, we are committed to protecting your privacy. We strive to make our data collection and usage transparent and straightforward. Our goal is to ensure that your personal information is handled securely and responsibly, providing you with a safe and enjoyable gaming experience.

Information We Collect

When you register an account with us, we collect the following personal information:

• Identification Details: Name, email address, postal address, telephone or mobile number, gender, and date of birth.
• Verification Documents: Photographic identification and proof of address documents to comply with regulatory requirements.
• Financial Information: Banking and financial details to verify the source of funds for transactions.
• Account Credentials: Username and password for accessing your account.

Usage Information

During your interaction with our services, we collect information about:

• Interaction Data: How you engage with our products and services.
• Browsing Behavior: Your online browsing activities on our website, including pages visited and time spent (refer to our Cookies Policy for more details).
• Device Information: Details about the devices you use to access our services, such as model, operating system, IP address, browser type, and mobile device identifiers.
• Communication Records: We may monitor or record phone calls for quality assurance, regulatory compliance, and fraud prevention purposes.
• Voluntary Information: Information you voluntarily share with us or make public, such as social media profiles.

Special Categories of Data

We may collect special categories of personal data, including health-related information pertinent to responsible gambling. We implement additional safeguards to protect this sensitive information and ensure its confidentiality.

How We Use Your Information

We use your personal data to:

• Facilitate Services: Provide gaming and betting services, manage your account, and process transactions.
• Service Administration: Send password reminders, service messages, and updates to our Privacy Policy or Terms and Conditions.
• Customer Support: Respond to your inquiries and resolve any issues you may encounter.

Enhancing Your Experience

Your data helps us to:

• Personalize Services: Offer tailored recommendations and products based on your gaming history.
• Improve Offerings: Analyze and research to enhance our services and develop new features.
• Marketing Communications: Contact you with important information and personalized marketing offers, with your consent.

Legal Compliance

We process your information to comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. This includes verifying your identity and monitoring transactions for suspicious activities.

Sharing Your Information

We may share your personal data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, provided they agree to handle your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active Customers: Retain information to meet legal and contractual requirements.
• Inactive Customers: Retain personal data for five years after you cease using our services, in compliance with AML/CTF legislation.

Your Rights and Choices

You have the right to access and update the personal information we hold about you. If you believe any information is incorrect or incomplete, you can request corrections by contacting us at [email protected].

Right to Erasure

Under certain circumstances, you can request the deletion of your personal information. This includes situations where the data is no longer necessary for the purposes it was collected, or if you withdraw your consent and we have no other legal basis for processing your data.

Restricting Processing

You may request that we restrict the processing of your personal information. This means we will store your data but not use it further. This right is applicable if you contest the accuracy of your data, object to its processing, or if the processing is unlawful.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.

Objection to Processing

You can object to the processing of your personal information based on our legitimate interests or for direct marketing purposes. Upon receiving your objection, we will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing.

Withdrawal of Consent

If we process your data based on your consent, you have the right to withdraw that consent at any time. You can do this by using the “unsubscribe” option in our communications or by contacting us directly at [email protected].

Security of Your Data

We employ robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data, such as credit card details, are encrypted using SSL technology during transmission.
• Access Controls: Only authorized personnel have access to your personal data.
• Regular Security Audits: Our systems undergo regular security assessments by third-party experts to ensure their integrity.
• Intrusion Detection Systems: We monitor network traffic 24/7 to detect and prevent potential security threats.
• Fraud Prevention: Dedicated departments and advanced systems are in place to identify and mitigate suspicious activities.

Complaints

If you have any concerns or complaints about how we handle your personal data, please contact our Data Protection Officer at [email protected]. We are committed to resolving any issues promptly and effectively. If you are not satisfied with our response, you have the right to escalate your complaint to your national data protection authority.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date of the latest revision will be indicated at the top of this page. Significant changes will be communicated to you via email. If you do not agree with the updated terms, please discontinue using our services. Continued use of our website after changes have been made constitutes your acceptance of the new Privacy Policy.

Your Obligations

By using https://casinocandyspinz.com and providing your personal data, you agree to:

• Provide accurate, current, and complete information during registration and maintain its accuracy over time.
• Inform us promptly of any changes to your information to ensure it remains accurate.
• Comply with all applicable laws and regulations regarding online gambling and data protection.

Failure to comply with these obligations may result in the rejection of your registration, suspension, or termination of your account without notice, and you will forfeit any rights to compensation.